Return Policy

Introduction

At National Foam & Mattress Ind. Ltd., we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. This Return Policy outlines the procedures for returning items purchased from our website.

Eligibility for Returns

1. Time Frame:
   • You may return items within 30 days of receipt for a full refund or exchange. Items returned after 30 days will not be eligible for a refund or exchange.
2. Condition of Items:
   • Items must be in their original condition, unused, and in the original packaging to be eligible for a return. Products that are damaged, altered, or not in their original condition may not be accepted.
3. Non-Returnable Items:
   • Certain items are not eligible for return, including:
     • Custom-made products
     • Clearance items
     • Gift cards
     • Products that have been used or laundered

Return Process

1. Initiate a Return:
   • To initiate a return, please contact our customer service team at [Your Company Email] or [Your Company Phone Number] with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and further instructions.
2. Packaging:
   • Pack the item securely in its original packaging, including all tags, accessories, and documentation. Clearly write the RMA number on the outside of the package.
3. Shipping:
   • You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for items lost or damaged during return shipping.
4. Return Address:
   • Ship the returned item to the address provided by our customer service team. Ensure that the package is addressed correctly and includes the RMA number.

Refunds and Exchanges

1. Inspection and Processing:
   • Once we receive your return, we will inspect the item to ensure it meets our return eligibility criteria. This process typically takes 5-7 business days.
2. Refunds:
   • If the return is approved, we will process your refund to the original method of payment. Please allow up to 10 business days for the refund to appear on your account, depending on your bank or credit card issuer.
3. Exchanges:
   • If you requested an exchange, we will ship the new item to you at no additional cost once the returned item has been received and inspected. If the requested item is out of stock, we will issue a refund to the original method of payment.

Damaged or Defective Items

1. Reporting Damages:
   • If you receive a damaged or defective item, please contact our customer service team within 7 days of receipt. Provide a detailed description of the issue and, if possible, include photos of the damage or defect.
2. Resolution:
   • We will work with you to resolve the issue promptly. Depending on the situation, we may offer a replacement, exchange, or refund at no additional cost to you.

Contact Us

If you have any questions or concerns regarding our Return Policy, please contact us at:

National Foam & Mattress Ind. Ltd.
Address: Choto Kailakoir, Birulia, Savar 1340 Dhaka, Dhaka Division, Bangladesh
Email: Nationalfoambd@gmail.com
Phone: 01915209713

We are dedicated to providing you with high-quality products and exceptional customer service. Thank you for choosing National Foam & Mattress Ind. Ltd.