Shipping Policy

Introduction

At National Foam & Mattress Ind. Ltd., we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from our website. By placing an order with us, you agree to the terms set forth in this Shipping Policy.

Order Processing

1. Order Confirmation:
   • Upon placing your order, you will receive an order confirmation email containing the details of your purchase. Please review this email to ensure all information is correct.
2. Processing Time:
   • Orders are typically processed within 1-2 business days. During peak periods or promotional events, processing times may be longer. We strive to process and ship orders as quickly as possible.

Shipping Methods and Delivery Times

1. Shipping Methods:
   • We offer various shipping methods to meet your needs. The available options will be displayed during the checkout process. Delivery times and costs vary based on the selected shipping method and destination.
2. Estimated Delivery Times:
   • Standard Shipping: 5-7 business days
   • Expedited Shipping: 2-3 business days
   • Express Shipping: 1-2 business days
   Please note that delivery times are estimates and may vary based on factors such as weather, carrier delays, and other unforeseen circumstances.

Shipping Rates

1. Shipping Charges:
   • Shipping charges are calculated based on the weight, dimensions, and destination of the package. The total shipping cost will be displayed during the checkout process before you complete your purchase.
2. Free Shipping:
   • We offer free standard shipping on orders over a certain amount. Details of our free shipping threshold will be displayed on our website and during checkout.

International Shipping

1. Availability:
   • We offer international shipping to select countries. Please check the availability of international shipping during the checkout process.
2. Customs and Duties:
   • International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. These fees vary by country and are not included in the shipping charges.

Order Tracking

1. Tracking Information:
   • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. You can also track your order status on our website under the “Order History” section.
2. Tracking Updates:
   • Please allow up to 24 hours for tracking information to become available after receiving your shipping confirmation.

Delivery Issues

1. Delayed or Lost Packages:
   • If your package is delayed or lost, please contact our customer service team at [Your Company Email] or [Your Company Phone Number]. We will work with the carrier to resolve the issue and ensure your order is delivered promptly.
2. Incorrect Address:
   • Please ensure that your shipping address is accurate when placing your order. We are not responsible for orders delivered to incorrect addresses provided by the customer. If you realize there is an error in your address, please contact us immediately to correct it before the order is shipped.

Returns and Exchanges

1. Return Policy:
   • For information on returns and exchanges, please refer to our Return Policy available on our website. Returned items must be in their original condition and packaging.

Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact us at:

National Foam & Mattress Ind. Ltd.
Address: Choto Kailakoir, Birulia, Savar 1340 Dhaka, Dhaka Division, Bangladesh
Email:Nationalfoambd@gmail.com
Phone: 01915209713

We are dedicated to providing you with excellent service and ensuring your order is delivered efficiently and securely. Thank you for choosing National Foam & Mattress Ind. Ltd.